Product Tutorials

UOVision Camera FAQ

Give it some time to react. Then turn the camera off. Let it sit for five minutes before restarting.

Check to be sure that batteries are of the same kind and have sufficient energy and correct polarity.

High quality Alkaline or Lithium batteries are recommended.

Check to be sure that SD card has sufficient space and is fully functional.

Default and restart the camera.

If your nighttime range is less than expected, check your batteries, and use a new set if necessary. Also, you should check to be sure that your camera is in a good physical setup. If you aim the camera out over an open field with nothing to reflect the Infrared LEDs back towards the camera, the images will appear dark (like shining a flashlight into the night sky). The best night images will need a backdrop of some sort to reflect flashlight back toward the camera (trees, fence, hillside, building etc.).

If your images appear cloudy or dirty, please first check the surface of the camera lens window. Clean the camera lens window and avoid setting the camera towards windy/dusty area. You may wish to check your camera after a fresh snowfall or heavy rain, to make sure that the camera lens window is clear and clean.

If you are getting false triggers, please restore your camera back to Default setting and try it again. This will ensure that you are running with known settings – PIR sensitivity at NORMAL and Time-lapse OFF. False trigger may happen on sunny days when vegetation within the detection range soak up the sun’s energy and become warmer than the ambient air temperature. The camera will detect the movement of vegetation blowing in the wind. Use careful placement to prevent such false triggers.

If your camera will not start up properly or displays “Card Is Locked,” first check to be sure that your card is not “Locked.” We recommend class 6 or above since some of the less expensive memory cards are very slow and do not always run well. We do not recommend using the micro-SD type card with an adapter as these can cause performance problems. Only use the standard SDHC type memory cards.

NiMH batteries have decreased life in hot weather. Daytime temperatures near 90° F/32° C will not damage your NiMH batteries but will increase their discharge rate. Additionally, you could adjust the following settings based on your need to achieve an optimized battery use: set PIR SENSITIVITY to Normal; set proper working time; take photos/videos of lower resolution and at lower frequency; take shorter videos; set maximum size for sending photos at a proper level, etc. Best type of batteries to use are high quality Alkaline or Lithium.

Check the PIR SENSITIVITY. For warm weather conditions, set the level to “High;” for cold weathers, set the value at “Low.”

Avoid aiming the camera towards the sun or direct light source.

Avoid aiming the camera towards a heat source.

Avoid setting the camera up on small trees that are prone to move/sway in high winds.

Check the condition of the antenna or if you think the area has marginal network coverage then a Booster Antenna may be required.

Check the SIM card or replace the SIM card and make sure the Sim card has been activated and has data Credit on it.

Set APN manually on Service & support>>Setup page
If you still cannot receive a signal after completing the above steps, please contact us and provide the IMEI number of the relevant device.

Try changing the SD card or changing the SIM card.

Check the SIM card is still activated and has data Credit on it.

Set APN manually on Service & support>>Setup page.

If you still cannot send the image after completing the above steps, please contact us and provide the IMEI number and log file of the relevant device.

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